Career Profile
Network Engineer and IT support specialist. Adept at managing difficult projects, creating new business systems, and delivering corporate IT solutions. Received Google IT Support Professional Certificate in Sept. 2020, Google IT Automation with Python in Dec. 2021, and became certified under the CCNA program in Nov. 2022. I have a strong array of network, Linux, programming, and Cloud, skills that I am ready to apply to new challenges
Certifications and Training
Completed certification covering:
- HTML
- CSS
- JavaScript
- Python
Completed 6 course series covering
- Python
- Shell scripting
- Configuration management
- Cloud computing
- Automation
Completed certification covering:
- End-to-end customer support
- Trouble shooting and debugging
- Security
- Networking
- Operating systems
- System administration
- IT infrastructure
Courses in Logic and Computation
Experiences
Repaired and configured computer systems, mobile/IOT devices and small networks as well as performed consumer A/V installations. Provided support for:
- OSX
- Windows 7/10
- iOS
- Android
- Managed all information systems and security. Provided 360-degree technical support and managed upgrades and improvements to the KLAWTEX website/e-commerce system, increasing uptime by over 400%, sales by 40%, and page views by more than 300% per year.
- Directed back-end development and production for launch of new web store/e-commerce system. Managed interactive team to build apparel taxonomies and web database spanning hundreds of items variations. Supervised and maintained apparel database via Drupal CMS.
- Managed customer orders, inventory, supplies, and vendors. Assisted fashion designers, editors, and stylists at Vogue, Elle, and Interview Magazine with couture inquiries and rentals. Developed and implemented a new rental tracking system.
- Interviewed candidates for full-time and internship positions Provided orientation, technical setup, and web shop training for new hires.
- Software Tester & Database Administrator — U. of Pittsburgh Medical Center
- Electronics & Quality Control Technician — ElectroGrip
- Community Technology Education Assistant — Edgewood Borough Council
- Technical Support Specialist — Office of the Mayor of Edgewood, PA
- Technical Coordinator of Client Services — Chemistry Interactive
- Technical Support & Hardware Rollout Assistant — Art Institute of Pittsburgh
- Performed component-level electronics repairs in-house and on location. Led warranty repairs and customer support for Sony, Panasonic, and RCA.
- Managed in-house systems administration, customer accounts, and shop procedures. Trained line employees in electronics repair and company policies.
- Assistant manager of Y-Tech community technology program. Taught courses on ICDL certification exam prep, tech fundamentals, and basic computer skills.
- Managed Windows and Linux system installation and disk imaging. Upgraded government-surplus computers for community use.
- Managed technical support, sound, audiovisual equipment, and electronics displays for art shows and concerts.
- Managed ticketing system, rolled out a new customer tracking database, and oversaw customer-facing staff at art shows, concerts, and in daily work
- Raised funds for non-profit organizations (e.g. Metropolitan Opera, Habitat for Humanity, World Wildlife Fund), managed customer records in UNIX system, and provided account customer service.